DTACS is operated by experienced professional criminal and civil investigators, people with a disability and those with knowledge of the problems of those travelling with a disability.
We want to reassure you that helping you with your complaint is our number one priority. Your complaint will be taken seriously. It will not just be a complaint you will never hear about again. If there is not enough evidence to take formal action, or you do not want to pursue a case, then we can still use your report to show:
- There are still lots of problems with accessibility to transport
- When and where the problems happen
- Who we need to speak with to prevent the problems happening to others
This service is here for all disabled people who want to travel without facing access issues. DTACS was created to make it easy for disabled people to complain and to make sure you can complain without any confrontation with a driver, company or service provider.
Online training with DTACS
DTACS can also help you to learn how to deal with these issues more effectively through our online training courses.