We know that making a complaint is difficult. We know that many disabled people have given up on making complaints because they feel nothing is done. We also know how hard it can be to prove your case.
DTACS can help you with these problems.
If you or anyone you know who is disabled has had a problem accessing or travelling on a bus, in a taxi or a minicab anywhere in England and Wales, we can help.
DTACS offers professional investigation services to people who have faced transport access issues. By supporting you in investigating and gathering evidence we can help you make sure your complaint is:
- Reported to the correct organisation
- Investigated thoroughly
- Answered by those responsible for making improvements
We know that many people don’t want to have to go to court to fight access issues. We know from experience how difficult and stressful that can be. By presenting your evidence to the authorities in the right way you can give your case the best chance of being properly investigated.
Report A Transport Access Problem
We want to hear the accessibility problem you or anyone you know have encountered while using any of these types of transport:
Taxi, Minicab, Bus, Community Transport (Dial–a-ride etc).
Don't worry if you only have a small amount of information - just a few simple facts like the date, time and journey route could be enough to track down an offender.