Stage 1 options image, yellow circle with number 1 inside

Stage 1

Stage 1 services are free regardless of your income.

We will help by listening to you when you tell us what happened and by giving you clear information on what choices you have to try to solve the problem.

If you agree, we will use the information you provide to build a picture of which services are failing disabled travellers.

Stage 2 options image, yellow circle with number 2 inside

Stage 2

Stage 2 services are chargeable at £30 per hour but we will never charge you anything until we have discussed costs and agreed a signed contract. Stage 2 services include professional assistance in investigation and associated services.

If you cannot afford to pay for stage 2 services, we will assess your case. In many cases we are able to provide stage 2 services to you free of charge so please do contact us to discuss this option.

You are under no obligation to pay for any of our services by using Stage 1 of our service. For more information see our Terms and Conditions.

DTACS is run by SymsRudd Limited, registered company number 09748262.
Our ICO registration number is:ZA137985 For further information please go to

SymsRudd Limited is a private limited company operating for profit. Some of the profit that is made is used to fund our free services. We are not a charity or a social enterprise. We believe in rights not charity. We believe that by funding this service as a business it is sustainable and that no one can take it away by removing funding. We believe this is important because it allows us to act in the best interests of our clients.

ICO registered.