We are professionals
DTACS is operated by experienced professional criminal and civil investigators, people with a disability and those with knowledge of the problems of those travelling with a disability.
We want to reassure you that helping you with your complaint is our number one priority. Your complaint will be taken seriously. It will not just be a complaint you will never hear about again. If there is not enough evidence to take formal action, or you do not want to pursue a case, then we can still use your report to show:
- There are still lots of problems with accessibility to transport
- When and where the problems happen
- Who we need to speak with to prevent the problems happening to others
This service is here for all disabled people who want to travel without facing access issues. DTACS was created to make it easy for disabled people to complain and to make sure you can complain without any confrontation with a driver, company or service provider.
Equality Act Investigation
DTACS can also help you to deal with these issues through our investigations service.
We are experts in criminal and civil investigations. This means we are able to help you to gather evidence of harmful issues.
This evidence can be taken to the local authorities so that they can look into things for you.
This evidence can be used if you want to take action yourself, for example in the County Court.
Mystery Shopping
We are always looking for people to help with testing local transport services.
Mystery shopping is different from investigation. Mystery shoppers do not gather evidence. Instead, they take a journey just like any customer would. Afterwards, they give DTACS feedback on the standard of service they found.
Businesses and local authorities request mystery shoppoing to make sure their services are operating to the correct standard.
Become an independent investigator with DTACS
We are building a network of people who can assist others in their local area.
Investigators can look into a wide range of access issues, gathering evidence to the correct standard needed for action to be taken.
Once qualified you will be able to advertise your services in your area, helping people in your community to more easily access justice.
If you would like to know more about becoming an independent investigator please contact us using the button below.
Full training, support and mentoring available.
More about our access issue reporting service
Who can use this service?
We want to hear the accessibility problem you or anyone you know have encountered while using any of these types of transport:
- Taxi
- Minicab
- Bus
- Community Transport (Dial–a-ride etc)
Problems can be physical, attitudinal or communicational.
What do you have to do?
Click the button below to report a problem.
Don’t worry if you only have a small amount of information – just a few simple facts like the date, time and journey route could be enough to track down an offender.
What do we cover?
We cover all problems that reduce access to transport.
This is not just physical access. This can be access issues that are caused by concerns with your safety or the way you are treated or spoken to.
If you have been the victim of a hate crime or have witnessed a hate crime against a person with a disability when using the types of transport listed we want to hear from you.
DTACS is committed to reducing all instances of crime, including hate crime committed against disabled people when using public or private transport systems.