Making a report
The form below can be used to make your travel access issue report
You do not need to fill in all the boxes if you do not know the answer or do not want to. You do not have to include any contact details in order to use this form if you do not want to. You do not have to include anything that could indicate sensitive personal information. Anything you send to us is treated as highly confidential and will not be shared with anyone unless you agree to this. It is always worth making a complaint if you have faced access issues as we may be able to find out what happened and stop it from happening again.
Don’t worry if you only have a small amount of information – just a few simple facts like the date, time and journey route could be enough to track down an offender.